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ASCENDDMC NEPAL

Terms & conditions

Welcome to Ascend DMC Nepal!

We are delighted that you have chosen us for your travel needs. To ensure a smooth and enjoyable experience, we have outlined the terms and conditions governing the use of our services and our relationship with you, our valued customer. By booking a service with us, you agree to these terms and conditions. If you have any questions or need further clarification, please do not hesitate to contact our team.

General booking conditions

  • A 10% non-refundable deposit is required at the time of booking. Please also provide a copy of your passport, a passport-sized photo and complete flight details.
  • The remaining amount can be paid on arrival or during the pre-trip meeting at our office or hotel.
  • We accept payment by credit card, bank transfer or other specified methods. A 3.5% processing fee applies to credit card payments.

Tibet and Bhutan trips

  • A 50% non-refundable deposit of the total trip cost is required, along with a completed booking form, passport copy and flight details.
  • The remaining balance must be paid 15 days before the trip departure date.

Cancellation policy

If you cancel a trip after making full payment, the following cancellation fees apply:

  • 10% of the trip cost if you cancel more than one month in advance.
  • 30% of the trip cost if you cancel two weeks in advance.
  • 50% of the trip cost if you cancel one week in advance.
  • 100% of the trip cost (no refund) if you cancel less than a week in advance.

Tibet and Bhutan trips

  • A valid written notice of cancellation by email is required at least 30 days before the departure date.
  • If cancelled 30 days before departure, 50% of the total trip cost will be deducted and the remaining balance refunded. If only the 50% deposit has been paid, no refund will be given.
  • No refunds will be issued if the trip is cancelled less than 30 days before the departure date.

Company cancellations

  • Ascend DMC Nepal reserves the right to cancel a booking due to unforeseen circumstances, such as natural disasters or civil unrest. In such cases, a full refund or an alternative tour will be provided.
  • If a trek or tour cannot be completed due to the customer's personal circumstances, no refund will be issued.
  • If a trek or tour is extended beyond the itinerary, additional charges may apply.

Passports, visas and immigration

It is the customer's responsibility to ensure they have a valid passport, visa and any other required travel documents. A Nepalese visa can be obtained online from your home country or on arrival at Kathmandu airport.

Travel insurance

We strongly recommend purchasing comprehensive travel insurance covering health, trip cancellation and other travel-related risks. For treks, your policy should cover the maximum altitude of the route and emergency helicopter evacuation.

Trip postponement

If you need to postpone your trip, please give written notice so we can reschedule it for a later date.

Liability and risk

Ascend DMC Nepal is not responsible for delays or changes caused by natural disasters, war, strikes or other events beyond our control.

Personal injury and loss

Ascend DMC Nepal is not liable for personal injury, or for loss of or damage to personal property, during the trip.

Privacy policy

Ascend DMC Nepal is committed to protecting your privacy and will use your personal information only in accordance with our privacy policy.

Ascend DMC Nepal is operated by Ascend Destination Management Company Pvt. Ltd., registered in Nepal (Reg. No. 186142/074/075).